Privacy Statement Tripkey B.V.
By using the services offered by Tripkey, you enter into an agreement with us as a Tripkey member. To execute this agreement we make use of personal data, which we save. We guarantee that personal data will be processed and secured with utmost care. First and foremost, the data will be processed in adherence to the rules and regulations as stipulated in the ‘Wet bescherming persoonsgegevens or Wbp’ and – from May 25 2018 in the ‘Algemene verordening gegevensbescherming or Avg’, henceforth to be known as ‘Law’.
What data is collected
To be able to use TripKey you need to complete a one-time registration with email address, name, country of origin and a password. Once you have done this, your account has been created and you are a TripKey member.
Order Card, link payment method
You order your Card(s) by placing an order in your personal account. You complete the order by linking a payment method (credit card or other) to your order. The payment is always done in a secured payment environment. Your data is only used to link the payment to the order. We utilize the payment partner Mollie. We do not have access to the data and never store it. After your reservation you will receive an order confirmation with an order number.
Distribution of the Card
Distribution of the Card(s) is done by distribution points. Based in your order number, name or email address the distribution point looks up your order in the distribution system. After that, the Card is linked to your account.
Ordering e-tickets through the account
It is possible to order e-tickets through your account; for example, for museums and attractions. You provide the number of tickets that you want to book and after your agreement to the payment (via the payment method linked by you) the tickets are provided by email and in your account.
Processing the travel and transaction data, invoicing and reporting
TripKey links the travel and transaction data and corresponding costs to your account (at card number level). This is necessary to allocate the correct costs to the correct Card. This data is used in creating the transaction overview (which you can access in your account), to charge you with costs and to draw up the (final) invoice.
Recording the contract-, transaction-, and travel data in the TripKey system enables provisioning of service at any time to Tripkey members, such as answering questions about the trips and costs, responding to loss and theft reports and any requests for a replacement card as a consequence of those, and handling of complaints.
Who is responsible for processing the data?
TripKey B.V. is responsible for processing the data.
To whom do we provide personal data?
Right of access. The most important personal data such as name and address and transactions can be requested via a web portal or via the service desk. You may ask us whether we process your personal data. We will answer you as soon as possible, but no later than within four weeks, and provide a copy of the personal data we process. This is free of charge. To request access, please contact us via the Service desk.
Right to correction. In case your data is factually incorrect for the purpose of processing, you can inform us and we will process your request as soon as possible, but no later than within four weeks. In case it cannot be determined that personal data is incorrect, we cannot delete or correct your personal data without the explicit consent of TripKey – the company that has granted you the right to use the card. To request correction, please contact the Service desk.
Right to object. If you no longer wish to receive information from us about products and services, please send us an email with the subject: “object.”
Complaints or questions
Each Card User has the right to submit a complaint about the processing of their personal data by contacting us in any of the ways mentioned below. If you want to correct your data, if you have a question or if you object to us processing your data, please send us a message. We will let you know as soon as possible, at the latest within 14 days, whether we can satisfy your request.
Questions about the processing of personal data can be addressed via email to: firstname.lastname@example.org
Security and storage period
We have taken physical, technical and organizational measures to ensure the protection of your personal data, taking into account current technological possibilities, the costs, and the nature of the personal data to be protected. We will store data in our administration as long as is legally required.
We send email messages to inform you about relevant developments in the services provided. You can unsubscribe at any time via the unsubscribe possibility at the bottom of the email.
Website & cookies
Cookies called ‘functional session cookies’ are used to provide services or to store your preferred settings, such as:
These cookies are used to analyse your visit to our websites. We analyse the number of visitors to our websites, the duration of the visits, the order of pages visited and whether any changes need to be made to the website. Using the information collected, we can make our websites even more user-friendly.
Some cookies are posted by third parties to give you direct access to social media: Google Analytics, Google Maps, 9292, Instagram, Twitter, YouTube, LinkedIn, Google Adwords, Facebook. For the cookies posted by these third parties, the information they collect and the purpose for use, please refer to these parties’ privacy statements on their own websites. These statements may change frequently, and TripKey is not responsible for the information provided.
*) this pertains to the following websites: